I was thrilled when I saw the iconic 999 car keychain as an avid Juice WRLD fan, so even if it was $100 (it was $30) I would have still ordered it. It was my first time ordering from Hiphop Heaven, but it seemed like a reputable online company so I gave it a chance.As advertised, I received the keychain in 1-3 weeks (2 weeks) and shipping and packaging was properly done, with no damage to the product.However, the images on the purchasing webpage were misleading, since the Hot Wheels custom packaging was not sent to me which took away from collector value considering each batch only has 500 pieces, and the colors were messed up on the keychain I received, specifically on the skin tone and the jacket sleeve of Juice WRLD's arm.This would have been a 5 star review if not for that, but reaching out to customer support through their official email got my mood to improve even though I was pretty devastated at first. The owner offered me an apology and a $15 gift card for future purchases, or the packaging shipped separately, bec apparently Grade A (Juice WRLD's label) took copyright action against using Goodbye & Good Riddance cover on the packaging so they couldn't ship it out with the Hot Wheels cover.After some more conversation on the email thread, I learned that mine was from the second batch, where the manufacturing error had not been fixed for the colors. I asked if I could swap mine out for a replacement and the owner generously offered to send me the third batch version free of charge; and I could keep the second batch version I already got or give it to a friend.This is great customer service and in just 1 day after the incident everything is resolved and a customer is satisfied. Will be waiting for the fixed keychain in the coming weeks, thanks for a quick and clear response from the owner. Will be buying again when a product I am interested in is added to Hiphop Heaven's stock. :DEdit: IT HAS BEEN 3 MONTHS. 3 MONTHS. On May 19th, the owner told me it would be shipped to USPS and gave me a valid tracking number. Three months later, it is still at their warehouse in Pittsburgh as seen on the tracking map and HAS NOT BEEN SHIPPED. Flooding is not even an excuse as that is a recent trouble, but USPS has not even received it? All that happened was a tracking # being created and a pre-packaging label for when USPS receives the package from HHH. I am extremely disappointed. I am more disappointed in the fact that the owner ghosted my communication attempts rather than the late delivery time, which makes it seem even more shady like a scam. Responding to all my emails nicely then suddenly ghosting me when I sent it to the right email and I sent multiple followups. If I could give a 0 star, I would.
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