I had to have my microwave replaced by insurance. They chose Hirsch to get a replacement. Initially it was due for delivery on Monday 27th - by midday they confirmed postponement to Tuesday 28th after I sat waiting all day. Tuesday came - I received a call just after 8am confirming delivery but they could not give a time. By 12h30 there was no delivery. I contacted them and it was confirmed that it would be between 2pm and 3pm. 4h30 came - no delivery no feedback. I enquired and was told the vehicle broke down. Had I not enquired I would have no feedback. At 16h30 some one called to say a driver lives near me and he will drop it after 5. I agreed but asked if it can be before 7pm as I needed to go out... ibwas assured it will be long before 7pm. 18h50 came I enquired- I was told that the driver will be contacted and they would get back to me... nobody bothered to get back to me... customer service is disgusting..so today I get a whatsapp to confirm my address. It will be delivered today...I am sitting waiting for 3 days- the feedback and keeping customers informed is non existant. I have asked the insurance to cash me out so I can purchase a microwave from a reputable appliance shop as I've never experienced such non chalance as a customer. Hirsch is one place I would never ever support. So I can imagine what after sales service must be like..probably a bladdy nightmare. I have a feeling I will get another message to say delivery will be tomorrow...... despicable customer service
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