I’ve been with Hiscox since 2020, paid on time every month, claimed once 5 years ago. When I dropped my laptop, it blue screened then failed to turn on. I use it for editing and animation, I assumed they’d help me out quickly, especially since I flagged I had an international shoot coming up. Instead, I got questioned about whether it was even a business device, despite all the editing software on it (not that I could prove it, since the laptop wouldn’t even turn on).I explained I was flying abroad to shoot a trailer, gave them the dates, told them I needed it sorted fast. But the whole process felt slow, cold and hindered by bureaucracy. They insisted on sending it off for assessment, there wasn’t enough time. Discretion was required and found wanting.They explained their POV and I understand processes have to be followed but in this case for such a small claim of £750 I think they could have responded with a bit more openness to negotiate rather than throwing this into the long grass and effectively leaving me with no choice.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hiscox offers business insurance tailored to your specific business needs. Helping the courageous overcome the impossible through business insurance.
