I have a home emergeny claim with them at this time. My family and I have been without any hotwater or heating for the last 5 days. Ive been told it will take another 2 days before they can arrange an enginner to rectify the issue. No alternaitive accommodation has been provided for the length of the issue and Hiscox have washed their hands of the issue saying i need to complain directly to their emergency cover provider.Given it will be a week since weve have heating or hot water i would have had far quicker resolution by co tacting a contractor myself.
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