hiscox.com

Bad customer service, attitude and errors

I have had GL and E&O policies with Hiscox for almost three years. I've made endorsements and contacted customer service for questions. Unfortunately, agents have made errors in my policies every time I call, besides the unnecessary and horrible customer service and attitude provided. The agents always sound like they are in a hurry. Today, I had it, and it's the reason why I am writing this review. I called to remove coverage from a location in my policies, and Latania, as is the norm for employees of this company, placed me on hold several times and repeated wrong information from my policies and the location I removed from coverage. Before we hung up, I asked Latania to review the changes with me, and right away, she got upset and, as usual from employees, gave me an attitude. I just wanted to ensure she made no mistakes as they had happened before. I explained that she repeated wrong information several times and that, as an insurance company and agent, she should know these are errors or possible claims on her company. I asked to speak to her supervisor, and that's when her attitude changed. Again, she placed me on hold, and after a few minutes, she said she would put my information in the system so that a supervisor could call me. Now, please keep in mind that It's not only this time or agent. It's all of them all the time. It is one of the reasons my agency does not sell Hiscox policies to our clients: to avoid filing claims with them, the lousy customer service, and the attitude of its employees. Imagine how they treat clients who are not business owners or in the insurance industry and don't understand the gravity of their errors in our policies.As a business owner, I can't worry about these risks whenever I call. So, if you read this review, I hope you decide to purchase your policy with another company that will value you as a client, as it is evident that business is not important to Hiscox.

Date of experience: Nov 15, 2023