Horrible business practices, and poor customer service. I initiated a policy for which I paid over 6 months ago, and tried to revise for additional coverage. All of a sudden Hiscox decides they have "concerns" about my business - because they don't understand the nature of my particular business. However, not one representative called me back after numerous attempts to finalize the policy to explain the hold up. I had to call 3 times to get... a very patronizing agent. Her response to my statement "So what you're telling me is that although you've been insuring me for 6 months, all of a sudden the underwriter concerns and my policy is up for review at this time so I can't provide the client the required paperwork. Basically, I'm screwed". Her response, and I quote "yes that is what we're saying". Okay.
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