Inexplicable charges on my account. I've spend hours on the phone with customer service to understand why I have random charges from Hiscox for thousands of dollars on my credit card. I still have not been given any actual information. They tell me that a manager will call me back in 24-28 hours but I have yet to receive a callback. They've told me that at least 10 times and I've never been contacted by a manager. Do these managers exist? Is this "manager" in the room with us right now?They also canceled my policy for no reason (they admitted this was done in error). I spent months on the phone with them to get it reinstated and backdated.Its companies like this that make people cynical about the insurance industry.
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