**Critical Review of Hiscox and Bikmo Bicycle Insurance Services:**I insured my mountain bike with Bikmo and Hiscox, but my experience with their services has been extremely disappointing. In May, my bike was stolen from my building's bike room. It was secured with a Bikmo-approved lock and chain, but the thief managed to either pick the lock or use an angle grinder to cut through the bike, leaving the lock intact. I reported the theft to the police immediately and also informed Bikmo/Hiscox.Despite following all the required procedures, my claim was rejected. The police informed me that thefts like this are common and that the bike could have been sold for parts. The third-party investigator from Crawfords asked me irrelevant questions, like why I didn't ask all my neighbors if they saw anything. It's ridiculous to expect customers to act like detectives in such situations. I had already done everything I was supposed to do—using an approved lock, reporting the theft to the police, and filing the claim promptly.The insurers denied my claim, stating they couldn't prove I locked the bike properly. How am I supposed to prove that? Should I have taken photos every time I locked my bike? After my claim was rejected in July, I filed a complaint, but it took them until September to respond, and they didn't uphold my complaint.I've continued to pay for their so-called insurance service, but I’ve lost both the cost of my bike and the premiums I've paid. Now I'm left with an intact approved lock but no bike and a complete distrust of bike insurance companies. The whole process was lengthy, frustrating, and ultimately pointless.When you first buy the policy, everything seems smooth, but if you’re unlucky enough to need to file a claim, you’re in for a lengthy and painful process, only to end up with no coverage. Moreover, even though you buy your insurance from Bikmo, you end up dealing with Hiscox and Crawfords, repeatedly sending the same information, pictures, and receipts. This kind of customer service is unacceptable.I strongly advise against purchasing bike insurance from Bikmo or Hiscox, and I would stay away from any services involving Crawfords. They make the claims process unnecessarily complicated and ultimately do not provide the coverage they promise.
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