Yes, I got robbed too. 2mths after 'despatch' my parcel apparently went missing in the UK. They fobbed ne off several times and finally when I said they were being dishonest, they said ...
"Sorry to keep you waiting.
We checked the tracking information but there is no updates，
your package may have been lost，so we can not receive the parcel neither.
We are so sorry for what happened. In this case, we have two solutions for you:
1. If you still want the product, we can resend your order, but this time we need to charge some money for our loss of the product and the first shipping fee.
2. If you would like a refund, we can refund you, but we have to minus the shipping fee and the loss of the product from the refund.
Waiting for your choice. Thanks for your understanding."
So, I can have a refund minus the cost of the item plus shipping? Zero them, yes?
Not happy.
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