Review Time
I am so disgusted with my experience with customer service. I was sent a defective product, emailed them about it, and they have doubled and tripled down saying that it's meant to be that way.
They went so far to say that the product photo on the website was incorrect (showing what it's supposed to look like).
They have now resorted to ignoring me completely. They refuse to acknowledge the product is defective, that they were wrong, and they will not send me a new one.
The suction cup that came with the purchase has the wrong end on it, so it will not attach to any accessories the product came with. Instead, they showed me a mock photo of how the suction cup is supposed to be attached to the end of the machine, rendering it 100% useless because the machine would just have a suction cup on the end of it.
I am so disgusted by this abhorrent customer service. They have been ignoring me for a week after 2+ weeks of back-and-forths trying to sort this out.
This company's support staff go above and beyond, I have ordered two machines from them and support has always been top notch and knowledgeable about the products and recommendations, and it's one reason I look forward to shopping with them, is I know if I have any questions or need help, they don't hesitate to go that extra mile!
Can't go wrong with Hismith... Great company and fantastic customer support! They answered all my questions while I was shopping and were happy to help me find the right product. I will be a longtime customer and already looking forward to my next purchase! 5 stars!
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Hismith is a design, development, and production of an integrated company. we focus on high-end sex machines design and production. Our goal is to help our customers pursue ultimate pleasure in private life. Our business philosophy is symbiosis and win-win with other brands.
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