Poor Customer Services and Empathy from this company! I purchased a theme in good will from this company on the understanding that Stripe could be connected directly to the website for my client, after building the website and then getting to the stage of adding the Stripe account I was faced with the fact that it could only be done through Woo Commerce and not direct like a good majority of themes do, I thought this was common practice .. when I spoke to them to advise that i didnt want Woo Comerce as a third party payment system as this was not the request of the client they then dragged out the replies getting back to me , when I asked for a refund they said because it was over 30 days I wasnt eligble for a refund , I questioned this due to being miss sold a theme , where they kept dragging out their replies , so eventually they then said it had stretch 52 days since purchase so they were adament they were not going to refund .. I tried to explain that I would never have a need for a theme or the license key , which they could so easily sell onto someone else, and that as a gesture of good will would they refund me as I had purchased another theme that was more sufficiant in doing the job i wanted .. I would not recomend this company to anyone off the experience they have given me , poor customer services, in fact there was none, no understanding of my position, no empathy of providing a good will gesture of the refund .. steer clear of Hivepress and look elsewhere for a more professional Wordpress Theme Provider
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