Avoid. I ordered a gift from two different vendors, one being HJEM Kensington. The other vendor supplied and delivered the goods promptly, swiftly and beautifully to the recipient. Excellent experience. Completely the opposite from HJEM Kensington. Delivery was expected to be 1-3 days. The recipient was in London. Goods weren't delivered by the shop to the courier until 2 days after the order. The courier (Evri / Hermes) took 5 days to deliver the goods to the recipient. The gift turned up at the office in a damaged, open box with no paperwork. HJEM Kensington was not responsive to messages sent via different platforms and email. The response we got via instagram was a short "we cannot do much with our packages once we send them off with the courier". No ownership and no concern for the customer. No "sorry it took us so long to give the package to the courier" or "sorry for not responding" or "sorry you are having problems but we'll look into it and help find a solution". The company also wasn't reachable by phone. A ticket had to be opened with the courier because they were also difficult to reach and their updates were poor. Lots of time wasted and the whole surprise gift was spoiled. Deeply disappointing. Save yourself the headache and order elsewhere.
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Striving to only provide the absolute best scandinavian and Danish products available on the market.
Rooted in our Danish inspired café in the heart of South Kensington.
