My experience with the airline was incredibly troubling and needs to be shared. On December 25th, during flight UO627, I was sexually assaulted by a passenger seated next to me. I later provided video evidence recorded during the flight to the airline. Despite the video evidence, my complaint was dismissed. A customer service representative informed me that because I did not report the incident at the time, they could not verify it occurred. This disregards the fact that victims of sexual assault often experience shock and fear. The airline refused to issue a refund or any meaningful resolution. The only offer was a voucher for future travel with them, which was worth only a small portion of a one-way ticket. Providing a future-flight voucher after a sexual assault is inappropriate and demonstrates a lack of concern for passenger safety. Additionally, I faced extra baggage fees after being required to weigh two bags at check-in, while another passenger was not asked to weigh any. When I raised this concern, the airline denied that it happened. This experience highlights a troubling pattern of dismissal and lack of accountability. I do not feel safe flying with this airline and would not recommend it to anyone.
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