I returned a Christmas gift at a local shopping center on Monday, December 28th, around 3:00 PM. We received a gift card for the return and intended to use it to buy a replacement item. However, the manager informed us it would take at least 30 minutes for the card to activate for purchase. This was crucial information that should have been shared earlier. The manager even blamed my wife for requesting the gift card, which felt inappropriate. We live an hour away and couldn’t wait that long. My wife ended up buying the replacement with cash, leaving us with a gift card for a store I have no desire to shop at again. Why couldn't the manager, who I can describe, simply allow us to pay the difference and process the gift card later? That would have been a fair solution. Like many others, I would have preferred to give zero stars! I doubt the company will thrive with such poor customer service, especially with a rating of 1.5 stars from 16,000 reviews. A change in the customer service team is necessary!
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H&M offers fashion and quality at the best price in a sustainable way for women, men, teenagers and children. The range includes everything from sparkling gala outfits and exclusive designer collaborations to everyday basics and high-performance yoga wear to help fashion fans across the world dress their personal style.
