Hello, I made an online purchase and encountered an issue with the size. Since it was a final sale, I was unable to exchange it, which I wasn’t aware of initially. I visited a local location, where one of the employees and the manager were very kind and tried to assist me, especially since I struggled to remember the email address I used for the order, which made things difficult. They suggested I reach out to customer service. I called the number they provided, but unfortunately, the representative I spoke with was quite rude and impatient. He hardly answered my questions and seemed unwilling to help. Given that my English isn't very strong, this made the situation even more challenging. This isn’t usually a problem for me, as I have had positive experiences with customer service elsewhere. I felt it was essential to share this experience. While I don’t know the representative’s name, I can provide the phone number I called and the time of the call for review. Thank you.
Claim your business profile now and gain access to all features and respond to customer reviews.
H&M offers fashion and quality at the best price in a sustainable way for women, men, teenagers and children. The range includes everything from sparkling gala outfits and exclusive designer collaborations to everyday basics and high-performance yoga wear to help fashion fans across the world dress their personal style.
