After a really tough couple of weeks I decided to treat myself to a night away.I am a member of Hoar Cross, but I have only ever used the gym and had a massage, but here goes.I have worked in hospitality for over 20 years and if I had one work to describe Hoar Cross it would be grubby and low end.Amazing facilities, but a grim.My welcome at reception was warm. Little glass of Prosecco and a lovely lady to check me in.When asking what time I would like breakfast, I said 0930, to which she responded, ‘oh we only have 1045 available, but just go down when you want and they will let you in.’When I got in the lift it was filthy on the floor and hand marks all over.On exiting the lift I was greeted by the cleaning cupboard. The walk to my room and in my room the carpet was just pitted with bits, hair and just dirt. Just a very unclean look.Upon entering my room it reminded me of a hen do in Blackpool 20 years ago.The carpet was filthy.The curtains don’t have a stopper so just glide from side to side.My lock on my door didn’t work.The toilet bowl has never seen bleach or a toilet bush used to clean, it was completely mouldy. Had a nice bit of faeces on the bathroom door.Bath mat mouldy.Windows mouldy, which would wipe off.Had a deep bath which I had to quickly empty as chunks of mould were coming out the overflow.Underneath the toilet bowl (something that I always do to gudge cleanliness and carry wet wipes everywhere) was caked in dried urine! 🤮I had forgotten my hair brush so called to ask for one of those plastic amenity combs, they don’t have this only toothbrushes.Room service was good, I do rate the food, small portions but well presented. No sooner had a finished my starter though and they were banging on the door with my pudding, so that was slightly cold when I got round to it.I had a lazy morning and went for my 1045 breakfast to be told it shuts at 1030…. That my booking must be in the other restaurant. So I headed to Henry’s. Explained to the lady in Henry’s my room number and the situation and my name and she just kept asking if my name was other peoples names. I asked her just to take my order and if I had to pay so be it. Which thankfully I didn’t (had 3 meals included).Now onto the spa and members side…I NEVER use the member changing room, it’s mouldy and just grotty. Smells musty, damp and dirty.The showers through in my time have always been freezing, they have had a water issue for months.Toilet seats wonky, stinking and dirty.The chip and pin and members sign in screen is just filthy, covered in grime and dirty finger prints. When I alert staff, either blank look, one even told me, ‘it’s not my job’.I not just don’t bother signing in or out as just refuse to touch it.Communal toilets thick with dust and just grim.The gym equipment is never wiped down so just dusty and covered in dried sweat.The treatments are simply glorified tickles. It’s a one in one out groupon special. So many staff to maximise output with not a lot of substance.It’s rammed all the time, so just not peaceful.If you don’t know any better or don’t have an eye for detail, I can understand Why you would think it’s ok.This really really is a low end experience.£320. I could have driven a bit further to a Marriott country club for £104 and had a peaceful, cleaner experience.Just to top it all off, it took exactly 30 minutes for my breakfast.I’m a veggie so ordered the vegan breakfast.I heard the chef shouting that he needed tofu and mushroom, I almost shouted over not to worry about the tofu I would just have normal eggs if it was a problem.Breakfast arrived with no tofu, but covered in peppers and avacado not as advertised.I asked where my tofu was and the waitress said the chef had substituted it with avacado and pepper as didn’t have any. So I asked why no one had asked me about this. Blank look. Told the waitress I have an intolerance to avacado and I just don’t like peppers and to just bring me normal eggs, she offered to take away and remake, but I didn’t fancy another 30 mins….If you like places like Butlins then this is the place for you.Bubbles devere very much springs to mind.My next gym with the equipment I need is 50 minutes round trip away, so it pains me to pay but my time is worth more.Clean up your act.Just uploaded and remembered the dusty, tacky chandelier 🤦♀️
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Hoar Cross Hall Spa Hotel is a Grade II listed stately home retreat in Staffordshire that pairs period style with modern luxury and attentive service.
