No turn down service!!It was my wife’s 70th special treat , and organisation was made aware of this but we didn’t see any effort to make it special.We just returned from a four day stay in Dubai,the hotel was not told it was her 70th, when we got there the room was decorated with balloons,a miniature birthday cake & a happy birthday card (they worked it out from customers information).Considering what we are paying for one night & facilities here we paid that for three days and my wife felt she was pampered!Very disappointed PS:large cob webs on the inside windows in dining room(photos taken),We had to ask for a gown to be changed it was badly worn and had a rip.Dirty hand towel (photos taken).Little things but create a big bad impression & spoilt what was supposed to be a special experience!
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Hoar Cross Hall Spa Hotel is a Grade II listed stately home retreat in Staffordshire that pairs period style with modern luxury and attentive service.
