The good:-Really liked the spa-Staff were friendly-Outside of the building was beautiful-Food included was very niceThe bad:-Room stank of weed when we arrived so we were given a downgraded room, I was given the difference but not offered anything extra until I pushed, kind of killed the occasion, hotel should have picked up on this-Room phone didn't work so I had to travel down two floors and across the hotel to go to reception in person-New room was next to the vents so very noisy-Fan included to cool us down was semi broken so couldn't be used-Dinner staff told us they'd be with us, sat us down in the waiting room, checked in a different couple under our room and forgot about us, had to chase them to let us in to dinner-Never asked for our wristband back from the spa when checking out, gave them in afterwards but didn't get my deposit backOverall, it didn't meet expectations, was a big let down :(
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Hoar Cross Hall Spa Hotel is a Grade II listed stately home retreat in Staffordshire that pairs period style with modern luxury and attentive service.
