Read previous reviews and I was shocked.This is my wife and myself first visit. The car park wad packed but this was due to extensive work being done on the grounds.However we arrived and eventually parked. At the reception we were greeted and treated respectfully. The room was OK. Yes the decor is dated but you can see the owners have done decoration recently and the bathrooms are fine.They were very busy but let's not blame the staff for the arrogance of patrons. We are all adults. The issue is one of class. We had already booked the serenity spa so knew what to expect. However when we tried to book further treatment they were fully booked. We accepted this as the website explained to book in advance.ALL the staff were helpful and attentive. The problem were those who felt they weren't getting enough attention or being served immediately. I had a couple tutting as my wife and I tried to book a treatment for later the following day. I class myself as working class and this was a treat for myself and my wife after a very stressful 2 years of loosing loved ones. Some patrons made us feel out of place but the staff made us welcome and we thank them for that.I will add further as we haven't had our treatment yet.
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Hoar Cross Hall Spa Hotel is a Grade II listed stately home retreat in Staffordshire that pairs period style with modern luxury and attentive service.
