The shoes I received were too tight, so I returned them using the chosen carrier. However, when I attempted to track the return on the website, I encountered a message stating that the site was undergoing scheduled maintenance and to try again in two hours. This has persisted for a week. The AI chat feature is unhelpful; I requested to speak with a representative and was told they'd respond in 1-3 days. The customer service has been completely inadequate. I've informed the AI chat about my desire to cancel and receive a full refund. Now I just have to wait and see.
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