Terrible customer service & disappointing product quality
I am extremely disappointed with both the quality of HOKA shoes and their customer service.
I purchased these as running shoes, but they were never used for running—only for walking. Despite very light use, the tread literally began falling off, which is absolutely not normal wear and tear for a shoe marketed for performance and durability.
When I submitted a warranty claim, it was immediately denied with a generic response blaming “normal wear and tear,” misuse, or negligence—none of which apply. No meaningful review, no accountability, and no effort to stand behind their product.
For comparison, I own athletic shoes that are close to 10 years old and worn far more frequently that have held up significantly better than these. That alone says everything about the quality.
What’s most frustrating is the complete lack of customer care. If a company refuses to stand behind a clearly defective product and dismisses loyal customers so easily, that’s not a brand I can trust.
Between the poor durability and the even worse customer service, I will not be purchasing HOKA again—and I would strongly caution others before spending their money here.
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