holdenslaw.co.uk

Please do not use them, unprofessional and discourteous

If I were able to give then zero stars I would, they have been appalling. They are executors of my aunts will, since I informed them she had died on the 2nd of January this year, they have only answered the phone to me once and none of us have had any contact from them. This is despite numerous emails and voice mails being left by myself, my cousin, my estate agent (left six voicemails, no response) and the buyers’ solicitors. 6 weeks ago, my sister rang (from a nonlocal number) and was able to speak with the ‘solicitor’ who was apparently dealing with the case. My sister referred her to Holdens website which said we should have received a full break down of costs, been kept informed and been told what ‘type of probate' our aunts is (a simple one according to the website) Rebecca apologised and assured my sister she would send out the aforementioned break down of costs by email that night. My sister received nothing and no one has answered my sisters phone calls since.I am a qualified Barrister and have been executor unofficially for several friends (pre and post 'covid') as well as for my mums, so I am aware as to how long it takes and what is involved. Last week the buyer’s solicitors finally after numerous attempts to contact Holdens, got a short email to say, 'they are waiting for probate and some information from the lender as the property has Equity Release registered against it’. This is the first we have heard about ‘Equity Release’, no one from Holdens has attempted to contact us to inform us and they are still not answering our calls or responding to any of our voice or emails. We are all very distressed and disgusted with Holdens and would not recommend them as executors to anyone else.

Date of experience: Jun 21, 2021