Regrettably, I cannot recommend this firm based on my experience. The process took 6 months for an empty apartment with no chain. There were delays in paperwork, including not requesting necessary documents until 2.5 months in, despite them being included in the initial quote. I faced poor communication throughout, with emails from both myself and the sales agent going unanswered. The app was rarely updated, making it hard to track my case. I encountered incorrect paperwork multiple times and a lack of attention to detail and customer care. Due to the delays, I had to contact the seller directly to keep the deal moving, while my representative blamed the seller for the holdups. I felt undervalued as a customer, except when they needed payment, at which point they were very responsive. It seemed that the service was not working for me but rather against me. I feel unfortunate to have had this experience.
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Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'
