My contacts were very professional, always a pleasure to talk to, and extremely helpful over the phone. When I emailed long lists of questions, they provided informative answers and usually offered to discuss further over the phone. The overall work quality was high, with only one minor typo noted. My main concern was the lack of updates regarding my house purchase status, leading to occasional follow-ups to ensure progress. The service has an app meant to provide automatic updates on milestones, but it didn’t function as intended, requiring me to seek updates periodically. Nonetheless, I believe this issue is common among solicitors and likely not worse than with others. Overall, I would recommend this service for house purchases.
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Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'
