This is a very belated review, but only because we’ve been wanting to do it justice. Life has been busy since we got back, but in the interest of leaving feedback in as timely a fashion as we now can, here it is for anyone considering a trip organised by Erin at Holiday Architects.Simply put, our holiday to Borneo was incredible. The wildlife was next level, the boutique hotels and eco-tourism ethos were excellent, and the whole trip had that perfect mix of adventure, relaxation, and luxury. We did spend a lot — Borneo isn’t a cheap destination — but it was worth every penny, and it felt like we truly got what we paid for. From the jungle to the beaches, river tours, a night with the Iban tribe, and multiple centres linked by internal flights, we were able to experience so much more than if we’d just stayed in one place.The guides we had were fantastic — Jennifer and Amir in particular, who accompanied us to the Iban tribe, made the whole experience feel like travelling with friends. Authentic, stress-free, and full of laughter.What set this holiday apart, though, was Erin. Yes, Holiday Architects are a premium brand, and we did pay more than for other quotes, but Erin’s local knowledge and attention to detail more than justified the extra cost. Having been to Borneo herself, she knew the hotels, the best tours, and the hidden gems.Most importantly, she genuinely cares. One evening we had a disappointing experience with a non-English-speaking guide, despite the tour being advertised otherwise. We emailed Erin late that night, not expecting much at such short notice. By morning, she had arranged a replacement guide who was excellent, turned the experience around completely, and even organised a full refund for the first tour — unprompted, out of principle. That level of professionalism and client care is rare, and it gave us complete peace of mind throughout.We cannot recommend Erin or Holiday Architects highly enough. If you want a seamless, expertly curated, and unforgettable trip, you’ll be in safe hands.
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Since launching in 2010 Holiday Architects has set out to really listen to our clients – we get to know you, we get to know your travel needs and we design the perfect holiday to match. By operating in this manner, and avoiding the standard off-the-shelf packages offered by many other travel companies, we’ve become one of the fastest-growing and most-trusted tour operators in the UK. Underpinning all of this is the expertise of our team: each committed to servicing their specialist destination, backed up with a dedicated country website packed full of unique hotels, quirky excursions and engaging holiday suggestions. Every one of our team has visited their destination many times (often even lived there), has many years’ experience in the travel industry and is carefully chosen to fit with our friendly and helpful team culture. This means when discussing your travel plans, you’ll have the peace of mind that you’re not only speaking to a genuine expert but a real person who cares about you and your holiday.
We believe we are better than anyone else at listening to your travel aspirations and turning them into perfectly designed holidays, but of course that is not always easy to substantiate, which is why we were extremely proud in 2019 to be named Wanderlust magazine’s ‘Top Tour Operator of the Year’, for the second year running, gaining a 100% satisfaction rating from their readers. Competition at these awards is fierce, so winning brings us a great deal of pleasure and pride as it means we have lots of very happy clients!See more