Actually didn't want to give this company any stars but to wrote the review I had to. After making a payment for a holiday I was told the hotel isn't available and they could offer something else. I explained my requirements needs ro be nesr the beach as my partner is recovering from cancer and canr walk far we need two room as my 16 year old daughter and her friend is traveling and can not sleep in wirh my partner. I was requested a spa as the original hotel had a spa. However the agent gave me a name of a hotel and stated ir had all of the above which is clearly didn't. As they didn't have a hotel that meet our requirements then I would want a different holiday or I would like a refund as this holiday was sold under false pretences. I was also told that it would cost me an extra £353 more which I could stretch to but once the paper work come through it was clear that another £240 had been added for admin fee. They wouldn't chage destination and or give me back my money. I'm gutted after saving my every penny to take away my partner who is recovery from cancer and my daughter who's been theought the year from hell and having to sit her gcses. I believed this was something nice for my family however I've lost £1150 unless I pay an extra £600 for a hotel which is not even worth the price they are charging and found the whole holiday for £500 cheaper than what they requested. All they did was lie and pretent they would make everything right except the robbed my money broke My heart and destroyed any happiness of going away with my family on a much needs break. Disgusted is a understatement robbing people just nasty
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