We had a 14 day land/cruise with Holland America, 10 days land and 4 days cruise. When we arrived in Anchorage, at 12:30am local time, we found that our shuttle was not available and we were to get a taxi and would be reimbursed. Our hotel room was not booked for us until 9am. We were told that we could sleep in the lobby. This happened to 2 other gentlemen that were on our same flight. We have yet to be reimbursed for our taxi ride and have not received anything in regards to sleeping in the lobby. Totally unacceptable!!
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