We booked a 7-day cruise on a well-known ship, hoping for an enjoyable experience. Cruising requires significant financial planning, unlike more frequent purchases, and many people I know have never had the chance to go on a cruise. Such an organization should have clear protocols and properly trained staff. It’s disheartening to encounter an unkind employee in a large corporation, as was the case with a representative from the dining area. If team members are expected to work hard, the same should apply to those in leadership roles, especially towards all guests on board. Guests are the reason for the cruise, and they deserve to be treated with kindness and respect. A lack of friendliness and professionalism can lead to negative feedback and complaints from passengers.
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