In the past I’ve been a huge fan of their clothing and presentation of the items. The quality was good until my recent purchase where the high waisted bike jeans I bought were terrible quality. Having owned a few pairs prior I bought a pair in the sale and after only two washes as instructed they have wrinkled at the groin area and are no longer wearable. I reported this and sent photos to customer services and received an immediate response that they would forward my issue to the relevant department. Since then I’ve heard nothing back and sent 4 follow-up emails. Still radio silence.
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Luxury British Fashion House
