This company has been a nightmare! I've placed three orders in the last two months, and two of them were missing items. One order was short a pair of jodhpurs. When I contacted customer service, I was told they were out of stock, and one was supposedly being sent from a stockist, but I never heard back. That pair never arrived, and it took over a month to receive my refund. On another order, I received only three out of four pairs of jodhpurs. I reached out on the day of delivery and didn't get a response until weeks later. They claimed it shipped, so no replacement or refund was possible. The package clearly did not contain four pairs, and despite showing evidence, they refused to rectify the situation. After this experience, I will never order from this company again.
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Luxury British Fashion House
