Received an order with a high value item missing. Emailed and no replies. Phoned and left messages and no call returns.Finally told they would check with warehouse then told they packed all items and that was the end of it. Meanwhile, they have not sent the item or offered a refund.Disgusting non existent customer service - rude and dismissive woman on other end of phone. Not impressed that they assume their customer is a liar (who has paid for items not received!) and not the warehouse staff…
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Luxury British Fashion House
