I bought a rain parka (Chartwell) for my wife for her birthday. I wouldn't normally spend as much as I did, but my wife loved the look of the coat, so went ahead. Very glad I did. It's expensive, but it's very well made and high quality. It's a good fit, it's surprisingly warm, but most importantly, it keeps the rain out completely. It just shrugs off water. Within a few seconds of hanging it up, it's dry. Excellent coat. I can't really comment on the customer service, as I haven't had any interactions, but in terms of product, this was outstanding.
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Luxury British Fashion House
