I received a jacket which had some loose threads, which didn't worry me too much as not visible. Upon wearing the jacket for a couple of hours I discovered the sleeves kept bunching up and twisting. Obviously a design and stitching fault.I have contacted customer services: 6 emails with only automated responses, 1 phone call unanswered, and a social media message. I have heard nothing.This is extremely disappointing, for a brand that claims to be British excellence, excellence they are not. This is thst last time I purchase from them.
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Luxury British Fashion House
