My first order with Holland and Cooper after following them online for ages has been a complete disappointment. I bought the new 'Contour Trousers' along with a few other pieces after seeing them advertised on their Instagram as 'sculpting'. They fitted really well at first, so I was really pleased with them, but after only two wears and a wash following the care instructions they now fall down.I contacted H&C and received a copy&paste reply quoting their returns policy. I had already explained that the item wasn’t fit for purpose or as described, yet this was completely ignored. Since then I’ve sent two follow-up emails over the past fortnight and haven’t had a single response.I run my own business with a customer success team and know how important it is to treat customers properly. This falls under the Consumer Rights Act 2015 as the trousers are not of satisfactory quality and H&C are refusing to acknowledge that. I expected far better from a brand of this calibre and intend to take this to trading standards. I want to warn people to be careful of a brand that will treat it's customers in this way when there is an issue. If they would have helped me, and swopped my old pair for a new pair, I would have been happy and continued to purchase from them in the future. Instead, they hoped I would just go away. This does not create advocacy.
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Luxury British Fashion House
