What happened to HC ? Well I think I know, they expanded too quickly.I just spent £1500 on a large order and the whole lot was a nightmare. Firstly the sizing is crazy. Some size 12 items were tiny, more like a size 8 and others were huge.In one pair of jeans the HC label was sewn in upside down and the quality of the denim was dreadful. Is there any quality control ?! Needless to say I returned most of the order.After 4 emails and 1 voice mail message that went unanswered I got through to someone on the phone. She said my returned order had been processed but because their email system ‘doesn’t work well ‘ I didn’t get any notification of this. Let’s see if the money comes back…I could never shop with HC again. From A - Z it has been the worst retail experience I have ever encountered.Jade, a word of advice.. stop expanding into every conceivable category and fix the mess that is your customer service, product quality and retail experience.
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Luxury British Fashion House
