I purchased a high-value item on 14 December, but for several days, I received no updates or tracking information. I called the support team multiple times and followed their guidance to leave messages, but no one returned my calls. Eventually, I spoke to a representative who promised to check stock and call me back, but that never happened. I also reached out online, but it was futile — I only received responses from an AI chatbot that kept insisting they were 'still within the 3–5 working day delivery window,' regardless of my concerns. After the five working days had elapsed, I called again and finally got someone who admitted there had been a stock issue and the item was no longer available. This raises a big question: why was my payment accepted for an item they didn’t have? I requested a refund and asked for written confirmation that it was initiated. However, I received no email confirmation, no updates, nothing. I am still having to follow up just to ensure my refund is being processed. This has been a complete breakdown in communication and customer service. I strongly advise avoiding this company. Don’t waste your time emailing — you will only interact with an AI and achieve nothing. If I could give less than one star, I would.
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Luxury British Fashion House
