The pieces are truly lovely, but if you're in the United States, you better hope you know your exact size and that you receive the correct items. I placed an order worth USD $1400 in November 2025, including a business suit and a coat. Unfortunately, both the coat and skirt were too large, so I requested an exchange. While waiting for a response from Customer Service, I noticed there was only one of my size left for the skirt, so I informed them via email to secure it. I returned the incorrect items in one package. Two months later, I found myself charged for multiple items and shipping fees four times: for the original order, an exchange, and returns of incorrect sizes. The total shipping cost reached USD $100, contradicting their stated policy that generally waives shipping fees for exchanges. Despite the clarity of their own policy, they charged me repeatedly for shipping for every exchange. I've been following up with Customer Service for weeks without any replies. I've spent $62 on international calls, leaving voicemails that went unanswered. Their digital assistant struggles to find order numbers, and the human agents seem unaware of basic details in the same email thread. I've repeatedly requested to speak with a supervisor but received no assistance. After confirming not to ship another coat, they attempted to send one to the wrong state entirely. Now, I'm receiving messages from the delivery service about a package I didn't order. In summary, many luxury retailers offer stunning clothing. It's better to shop elsewhere than with a company that can't manage basic tasks like responding to inquiries or adhering to its own policies.
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Luxury British Fashion House
