TERRIBLE CUSTOMER SERVICE
I have just ordered my first HC purchase online. I am in no doubt that my purchase will be of beautiful quality. HOWEVER when i placed the order the site promised free delivery for orders over £99, I speng £138 but was charged £4.95 delivery.
I emailed customer service to ask for this to be refunded. I provided all details also my email address, delivery address and phone number. I received a response quickly, asking for details, email address, delivery address. I was cross. I explained that all details were in previous email. I havent heard anything since.
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Luxury British Fashion House
