I placed an online order with Holt Renfrew and selected "express shipping". I was then given a delivery date.
Each of the the next two days I received emails from Holts indicating my order was "Ready to ship" and then "Picked up by Fedex". By the end of the second day, Fedex tracking still shows they haven't received the package.
When I called the Holts "customer service" lines, a very arrogant operator tried to tell me Fedex often takes 24 hours to update their tracking info. Ridiculous!
I have dealt with Fedex for nearly 30 years. Their tracking info is updated a few minutes after picking up packages from our building.
The rep just read me nonsensical policies and refused to do anything to look into the whereabouts of my package.
this was my FIRST and LAST order placed with Holt Renfrew!
Claim your business profile now and gain access to all features and respond to customer reviews.
Holt, Renfrew & Co., Limited, commonly known as Holt Renfrew or Holt's, is a chain of high-end Canadian department stores.
