I am very disappointed with my experience. I made an online purchase and returned multiple items by mail. The courier confirmed that the return package was received by the store over two and a half weeks ago, yet I have only received credit for one of the returned items. Since then, I have emailed several times and called customer service three times without any resolution. Each interaction results in the same generic, scripted response, with no real follow-up or investigation. During one call, I was assured that the issue would be escalated to management and that I would not need to call back. Unfortunately, nothing was resolved, and when I called again today, I received the same unhelpful response. This level of service is unacceptable, especially when compared to other retailers who handle returns quickly and efficiently once an item is confirmed delivered. I have proof of return, multiple documented attempts to resolve the issue, and still no accountability. I strongly advise others: if something goes wrong with a return, be prepared for a frustrating and time-consuming experience.
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Holt, Renfrew & Co., Limited, commonly known as Holt Renfrew or Holt's, is a chain of high-end Canadian department stores.
