As a high-end department store, I was let down by the level of customer service at the concierge desk. Before my visit, I confirmed online that an item was in stock at this location. When I did not see it on display, I approached the concierge desk for help. This was around 6:00 p.m., and two employees were chatting behind the desk, with no other customers waiting. When I asked for assistance locating the item, the associate initially said it should be on display, followed by a dismissive glance. I explained that I did not see it and asked if she could check the system. She reluctantly went to the computer, told me to find a sales associate, and only after I insisted did she check inventory. She confirmed two units were in stock but insisted I needed to find a sales associate. I approached one associate, showed her the item on my phone, and was told it was out of stock, despite the system showing otherwise. When I asked for help ordering the item online, I was told that was not possible for this brand. While this incident was neither serious nor overtly rude, the overall lack of care was off-putting and made me reconsider shopping in-store.
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Holt, Renfrew & Co., Limited, commonly known as Holt Renfrew or Holt's, is a chain of high-end Canadian department stores.
