I ordered a pair of boots from the company after searching for them for a month and a half. To finally receive them and find creases on both boots, marks on the soles, and a damaged box that barely closes was very disappointing. The boots are over $2500. Customer service simply instructed me to return them, but those boots are no longer available anywhere. So it’s either I return them or keep the worn and damaged boots at full price. This does not reflect the standards expected from a high-end retailer, with such poor quality control and customer service. I am very upset and will no longer be purchasing from the company. Just because they have little competition in Canada does not mean customers should tolerate this disregard for their time and money.
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Holt, Renfrew & Co., Limited, commonly known as Holt Renfrew or Holt's, is a chain of high-end Canadian department stores.
