Purchased a pair of sunglasses when it was in stock, and was emailed 5 days later it was out of stock and my order has been canceled. When I contacted customer service they were really nice about it. Decided to give them a second chance and purchased a different pair, after waiting a week, my order was once again canceled. What doesnt make sense to me is why would you list something on your website when you don’t even have it! I was casually browsing this morning and found that the sunglasses I originally purchased were back in stock. I purchased them again and contacted customer service. They told me that my order has been sent to the store and that they will process it. I was also told that during the time of my purchase, 2 stores had stock. Third times a charm.EDIT: Received an email after two weeks saying that my item has been canceled. Did they sell my item to someone else? At this point I’m really disappointed with Holt’s service.
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Holt, Renfrew & Co., Limited, commonly known as Holt Renfrew or Holt's, is a chain of high-end Canadian department stores.
