I placed an online order with the company for several items and monitored my account daily. For several days, the order status remained as 'in progress.' On the fourth day, one item arrived, and on the fifth day, most other items came, except for a pair of trousers and a skirt. When I checked my account again, I found that the skirt was suddenly marked as cancelled without any warning or explanation. How is that even possible after the order had been 'in progress' for so long? I contacted customer service and was informed that the item was out of stock. What?!? I've experienced cancellations before due to stock issues, but those typically happened within 24 hours, and the order was cancelled right away. The only reasonable explanations seem to be that a sales associate bought the item for themselves or it was taken from my order to sell to someone else. Neither of these scenarios is acceptable! This is the second time this has happened with the company. The first time, I brushed it off. After reading discussions online, it appears this is a frequent issue with the company's online orders. This experience has completely shattered my trust in the company, and I intend to take my business elsewhere.
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Holt, Renfrew & Co., Limited, commonly known as Holt Renfrew or Holt's, is a chain of high-end Canadian department stores.
