Purchased tumblers and cutlery, it was very poor quality. I followed the returns policy and was quickly contacted by a customer care representative who advised I could opt to keep the product and receive a 20% refund or return the item at my own expense, however, this would mean shipping to China and incurring tax & import charges along with a lengthy refund timeline.I’m afraid this process doesn’t reflect the company’s advertised’simple and transparent’ returns policy (to an address in London) Don’t recommend.
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