Please do not be fooled by the lovely website! I placed an order on 3rd December for a set of whiskey glasses (£64) for a Christmas gift. By 18th December still not arrived. Eventually arrived on 23rd December - however too late for me to get to recipient for Christmas. You cannot return without e-mailing for a return action number. I have e-mailed 3 times now to try to get one. First time I got a reply saying arrived too late was not an acceptable reason for return but I could keep the glasses and get a 30% discount. I emailed again saying I’d changed my mind (acceptable!) and got a reply saying the uk warehouse could not handle returns at present and I’d have to return to a different country and this would take much longer for refund and I could keep the glasses and get a 60% refund. I have now e-mailed again requesting a return and have had no response and am currently in the process of trying to get a refund through my bank. The glasses themselves are nothing like described on the website. They are cheap and tacky and certainly not crystal . As another reviewer here has pointed out you would get similar on Temu. The website is very misleading- it looks like a uk website but obviously everything is coming from China. Please save yourself a lot of hassle and don’t order!! I wish I’d checked reviews on here first! EDIT 4/1/26: Finally received a refund from the company.
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