Order placed 30/11/25 chased 12/12/25 via email to info@ received a very swift reply stating my parcel had been lost and a new one dispatched. Today tracking says ‘handover to airline-departure from the original airport’. I understand that in this busy period things do get lost, totally understand, what i am angry about is no where on the website does it state that items are dispatched from overseas! Other reviews on here state China!? I would never have ordered from overseas especially for a present at christmas. Clearly at 8.30am on christmas eve the item is not going to make it before the big day and the recipient of this gift will be disappointed. I cant say very poor service, just very very poor and misleading information provided on website as company address states London! Will not be using again.
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