Our previous fridge freezer was a Samsung American side by side which we bought in 2001. We loved it. It gave us cold water and ice. It kept temperature in both sections. It looked good too. It lasted 20 years. But then we moved in 2021, and sadly our cherished, reliable, dear old friend didn't fit into our new kitchen. So we went for the Liebherr because, hey, German! Workmanship! Vorspung durch tecknic (thanks Audi) and all that. We thought we’d get another 20 years. Ha! How wrong we were. The door seal began to split after a few months. We called our supplier, they called Liebherr. The new seal would take time to arrive. In the event it took over 2 months. A very nice chap turned up with the seal to fit it, as it’s a professional job. It was the wrong seal. He apologised profusely, though clearly it was not his fault, and then we waited another 6 weeks for him to be sent the correct seal. He returned and fitted it. Within a few months the second seal began to split. We tried for a replacement again. This time Liebherr was clear. It must be our fault. We were opening the fridge door incorrectly (!). It went backwards and forwards for a while and they asked for a video. Seriously. Of what? Us opening the fridge door? At the time our lives were very full. My mother and my husband’s father were both very ill (in their 90s). We were travelling backwards and forwards constantly, mine overseas, my husband’s 2-3 hours each way, and a faulty fridge door seal was the least of our worries. I wish this site gave me the ability to download photos of the seal, because by the time we got rid of the fridge it was hanging off the door, covered in gluey gunk. We have just bought a new fridge freezer. I would never buy a Liebherr again and I would urge you to look very closely before you consider one. I completely understand problems arise, but it's how the company deals with them that matters. I see that the majority of reviews on this site are either 5 star or 1 star. My experience was utterly one star. Just don't go there.
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