Terrible products. Terrible company. Bought a fridge freezer less than a year ago. Fridge doesn’t stay cool. Heats up to 17+ degrees yet shows me that it is at 4 degrees. Have to turn it off and then back on to show correct temperature. Have had an engineer out several times now and yet every time he arrives he writes a report saying nothing is wrong with the appliance and that my child is leaving the fridge open after I specifically told him my child knows she is not allowed to touch the fridge and wouldn’t even attempt to. Can’t even count how many times I was told an engineer would be sent and then no one showed. Customer service is rubbish. Wrote my email incorrectly for the first couple of months. I even checked and spelt it out several times on many different phone calls and they still managed to get it wrong? Customer service advisors are rude and unhelpful. They don’t want to listen to anything you have to say, just want you off the phone as soon as possible. Apparently it is not part of their job to take notes on any contact made so have to repeat myself every time and explain the situation. I have a chronic health condition and young children in the property and they couldn’t care less. Please don’t waste your money on this ridiculous company
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