I had a very disappointing experience. I ordered a sofa, and after waiting, it arrived with a torn side, a missing zipper, and no holes for leg assembly. I was extremely let down. However, after reporting the issue, the company contacted me promptly, offered multiple solutions, arranged a return, and processed my full refund. I would rate their customer service 5/5 for honesty, but their quality control before shipping deserves a 0/5.
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